Capture Every Moment with our High-Quality 2CH Dash Cam and Save an Extra $40 with the code 'Extra40'!
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Capture Every Moment with our High-Quality 2CH Dash Cam and Save an Extra $40 with the code 'Extra40'!
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  • Front and Rear Dash Cam
  • Solo Dash Cam
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  • Troubleshooting

    We're here to help you resolve any issues you may encounter with your Dash Cam. Our Troubleshooting page is designed to guide you through diagnosing and fixing common problems in a step-by-step manner. We've organized the content into categories to make it easier for you to find the solutions you need. In each section, you'll find detailed instructions and, when necessary, visual aids to help you address your concerns. If the Troubleshooting page doesn't resolve your issue, don't hesitate to contact our customer support team for further assistance. Your satisfaction is our top priority.

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    Dash Cam Recording

    Camera Settings

    Wi-Fi & APP Issues

    GPS Issues

    Why is the time on my MASIGO dash cam not correct?

    If the time on your MASIGO dash cam is displaying incorrectly, there are a few possible reasons and solutions:

    1. GPS Signal: Ensure that your dash cam has a clear line of sight to the sky to receive a GPS signal. If the dash cam is indoors or in an area with poor GPS reception (e.g., underground parking garages), it may not be able to update the time accurately. Move your vehicle to an open area or closer to a window to improve GPS reception.

    2. Manual Time Adjustment: If the dash cam doesn't have a GPS fix or the time is consistently incorrect, you can manually set the date and time. Please refer to your dash cam's user manual or our support documentation for instructions on accessing the date and time settings and adjusting them manually.

    3. Daylight Saving Time: If your location observes daylight saving time, ensure that the daylight-saving time setting is correctly enabled or disabled in your dash cam's settings. Follow the instructions in the user manual or our support documentation to access the daylight saving time settings and adjust them accordingly.

    4. Firmware Update: Check if there are any available firmware updates for your MASIGO dash cam. Manufacturers often release firmware updates to address bugs or improve performance, including timekeeping accuracy. Visit our website or contact our support team for information on how to update theย dashcam's firmware.

    5. Reset to Factory Settings: If the issue persists, you can try resetting your dash cam to its factory settings. Be aware that this will erase any custom settings or preferences you have configured, so make sure to back up any important data before proceeding. Consult the user manual or our support documentation for instructions on performing a factory reset.

    If you have followed these troubleshooting steps and are still experiencing difficulties with the time display on your MASIGO dash cam, please reach out to our customer support team. They will be happy to assist you further in resolving the issue.

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