Capture Every Moment with our High-Quality 2CH Dash Cam and Save an Extra $40 with the code 'Extra40'!
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Capture Every Moment with our High-Quality 2CH Dash Cam and Save an Extra $40 with the code 'Extra40'!
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  • Troubleshooting

    We're here to help you resolve any issues you may encounter with your Dash Cam. Our Troubleshooting page is designed to guide you through diagnosing and fixing common problems in a step-by-step manner. We've organized the content into categories to make it easier for you to find the solutions you need. In each section, you'll find detailed instructions and, when necessary, visual aids to help you address your concerns. If the Troubleshooting page doesn't resolve your issue, don't hesitate to contact our customer support team for further assistance. Your satisfaction is our top priority.

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    Dash Cam Recording

    Camera Settings

    Wi-Fi & APP Issues

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    Unable to download and install MASIGO Viewer APP.

    If you're encountering issues with downloading or installing the MASIGO Viewer APP, consider the following troubleshooting steps:

    1. Check Internet Connection: Confirm that your device has a reliable connection to Wi-Fi or mobile data.

    2. Ensure Device Compatibility: The MASIGO Viewer APP may have specific software requirements. Make sure your smartphone or tablet meets these requirements:

      Minimum requirements for running this application:

      • Android 8.0 or higher
      • iOS 8.0 or higher

    1. Update Device Software: Outdated operating system software can sometimes cause issues with downloading or installing apps. Make sure your device's software is up-to-date.

    2. Clear App Store Cache (Android): If you're using an Android device, you may need to clear your Google Play Store cache and data. To do this, navigate to Settings > Apps > Google Play Store > Storage > Clear Cache and Clear Data.

    3. Restart Device: Sometimes, a simple device restart can help resolve issues with app installation. Turn off your device, wait a few moments, and then power it back on before attempting to download the app again.

    4. Reinstall the App: If the MASIGO Viewer APP is installed but not functioning properly, try uninstalling and then reinstalling the app.

    If issues persist with downloading or installing the MASIGO Viewer APP even after following the above steps, please reach out to our customer support team. When you contact us, please provide specific details about your device, including the brand, model name, and version of the operating system it's running. This information will allow us to give you more precise assistance.
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